Epic Games Store Implements Steam’s Refund Policy – Game Rant
The Epic Games Store, which launched less than two months ago, continues to have core aspects of the storefront implemented rapid-fire. Newly added are two very important features: a reliable baseline refund policy and the start of regional pricing. Neither feature is fully implemented, remaining mid-development like much of the Epic Games Store, but provides an important foundation for the store to grow from over the months ahead.
The new refund policy that Epic has implemented in its store will be strikingly familiar to those who use Steam. From here on, Epic Games Store users will be able to refund games within 14 days of purchase so long as they haven’t played the game for more than two hours. Many countries now require refund policies and given that Steam has done the legwork to meet the legal requirements in those countries, it makes sense for Epic to follow in their footsteps.
For the time being, the Epic Games Store refund policy will still require users to work with the storefront’s customer support. A support representative will be able to verify whether a user meets the requirements and can then issue a refund. Epic has confirmed that an automated system like Steam’s is in development and will be available in the future.
Epic also took a big step forward regarding regional pricing by adding support in 30 different regions and 150 different countries. What that means for users outside of the United States is lower prices, and Epic plans to continue to further implement local pricing for specific countries going forward.
There are a couple of interesting points to note regarding Epic’s regional pricing. First is that while pricing has been adjusted (make sure your region is accurately set in your settings), prices will still be listed with dollars rather than local currencies for most regions. This will change over time and many countries will already see their local currency. Also, some users may see their prices get bumped up again as Epic implements surcharges from various payment systems.
All in all, Epic continues to move forward and build the Epic Games Store into a platform to compete with Steam. It’s not there yet, but in a year’s time the Epic Games Store will likely be unrecognizable compared to what it is now. And in the meantime, it has plenty of exclusives and free games to keep up its momentum.